Privacy
Privacy Policy
This policy explains how Frost & Swirl handles personal information submitted through this website. It is intended to support transparent handling of information in line with applicable South African privacy requirements, including the Protection of Personal Information Act.
Information we collect
When you submit an enquiry, we may collect your name, company or venue, email address, mobile or WhatsApp number, town or city, province, venue or business type, estimated foot traffic, area of interest and the contents of your message.
How we use the information
- To assess and respond to your enquiry.
- To discuss machine hosting, purchase, rent-to-own or support options.
- To evaluate the commercial and operational suitability of a proposed location.
- To maintain appropriate records of our communication.
Sharing and protection
We do not sell personal information. Information may be shared with service providers or business partners only when reasonably necessary to handle your enquiry, assess a site, prepare an agreement or provide a requested service, subject to appropriate safeguards.
Retention
We retain enquiry information only for as long as reasonably necessary for the purpose for which it was collected, our business records and applicable legal obligations.
Your choices
You may ask us to access, correct or delete personal information we hold about you, subject to applicable law and legitimate record-keeping requirements.
Contact
For a privacy request, email info@exclproducts.co.za. The responsible legal entity and Information Officer details should be added once formally confirmed.